Support operations that scale
Post-sales and support requests scatter across email, calls and WhatsApp, and nothing is tracked to resolution. Sell.Do gives your support and operations teams an omnichannel ticketing workflow with AI triage, so every request is captured, routed and resolved with an SLA.
What Support Ops delivers
Ticketing
Capture and route every customer request.
SLAs
Track and enforce response times.
Escalations
Auto-escalate breaches to managers.
CSAT
Measure satisfaction after every resolution.
Knowledge base
Deflect repeat queries with self-serve.
Ops analytics
Volume, resolution and trends.
Where Support Ops earns its keep
Omnichannel tickets
Requests from email, call, WhatsApp and the buyer portal become tracked tickets with owners and SLAs.
AI triage & resolution
AI classifies and routes incoming tickets and suggests resolutions from your knowledge base.
Post-sales requests & snags
Buyer service requests and possession snags flow into the right team's queue.
Measure & improve
Track resolution TAT, CSAT and queue aging to keep service tight.
AI handles the first response
AI triages and drafts the first response on routine tickets, so your team focuses on the cases that actually need a human.
See Sell.Do live, then go live in 7 days
A tailored walkthrough for your projects, your team and your pipeline — book a 30-minute demo and be live in as little as 7 days.