Queue & Wait-Time Management
Run a fair, transparent launch site — manage walk-in queues, wait times and slot allocation so no buyer or CP feels short-changed.
What launch day usually looks like
The queue is the part of launch day that decides whether buyers trust you. When it is a crowd at a door, position is a matter of who is standing where and who knows whom. Buyers who have waited two hours with no idea whether they are third or thirtieth leave — and the ones who stay are the ones who complain loudest.
How IRIS runs it instead
IRIS runs the queue as a system of record. Position is fixed by EOI tier and by a timestamp accurate to the millisecond, it is visible to the buyer on their own phone, and it cannot be edited by anyone standing at the desk. A buyer who can see they are eleventh and that the median wait is four minutes waits. One who can see nothing leaves.
Queue & Wait-Time Management, step by step
- 1Code-based fair-queue allocation
- 2Live wait-time visibility
- 3Walk-in, CP & presales slots
- 4No double bookings
Position set by tier and timestamp, visible to the buyer, editable by nobody.
Built for launch-day load
- Code-based fair-queue allocation
- Live wait-time visibility
- Walk-in, CP & presales slots
- No double bookings
Jarvis paces the floor
Jarvis watches how fast each desk is clearing its queue and rebalances the next buyers towards the agents who are moving, so the wait is short because the floor is used, not because anyone is rushed.
More in IRIS
All of IRISInventory, Bookings & Documentation
Live inventory, instant bookings and paperless documentation for launch day and beyond.
Learn moreDynamic Pricing & Buyer Experience
Rule-based dynamic pricing and a premium digital buyer journey.
Learn moreLaunch Day Command Centre
A real-time war room to run your launch — every booking, every representative, every unit.
Learn moreEOI & Token Management
Capture expressions of interest and collect tokens online with instant receipts — no manual collection on launch day.
Learn moreeKYC, e-Sign & Digilocker
Go fully paperless from booking to agreement — Aadhaar-based eKYC, digital signatures and document fetch from Digilocker.
Learn moreImmersive VR / AR Tours
Bring the project to life with 2D/3D digital views and VR/AR walkthroughs — so buyers commit even before the show flat is ready.
Learn moreFrequently asked questions
Their EOI tier first, then the timestamp of the token payment. Within a tier it is strictly first-paid, first-served, and the timestamp is recorded at payment, not at check-in.
See Queue & Wait-Time Management on your next launch
Book a 30-minute walkthrough against your own tower, inventory and launch plan.