You cannot burden your best performing salespeople to entertain maximum leads. And you can never keep your team comfortable and offer a substandard experience to your leads. Wonderfully, Sell.Do’s smart routing, assignment and lead scoring features help you keep both parties satisfied.
In Sell.Do, you can customise the routing workflow - routing leads to salesperson based on the project they have shown interest in, where they are located or the campaign from which they have registered their interest. Your leads will always get the attention they need from the right salesperson, while your team's work will get streamlined right from the get go.
At times, you may have leads that exit the system and then re-engage later, or leads that get in touch from multiple touchpoints. Sell.Do's sticky routing and OTP-based contact verification ensures that only one version of each lead is created and always routed to the same salesperson, creating a continuous and consistent brand experience for the lead.
You may have a sales team that works in shifts, in which case, you'd want to ensure that the call routing follows the same timing. Sell.Do lets you set up your call routing workflow in sync with your team's business hours, ensuring that no lead gets missed and no team member gets pulled into work out of their office hours.
When setting up call routing workflows, you can opt for call hopping - where the lead calls get connected to salespersons based on their availability - or intelligent round robin, where lead calls are routed in a turn-by-turn fashion to salespersons based on prior data such as their current workload, work schedules, past experience, etc. This ensures that every lead call gets answered while ironing out your team's schedule and workload as well.